Payments & Refunds Policy
Last updated: January 2025
Overview
MegaBull is committed to providing a free paper trading experience. However, we may offer premium features or services in the future. This policy outlines our approach to payments and refunds for any paid services.
Free Services
The core MegaBull paper trading platform is and will remain free. This includes:
- Virtual trading with ₹10 Lakhs simulated capital
- Real-time market data access
- Basic charting and analysis tools
- Portfolio tracking and performance analytics
Eligibility for Refund
If you have purchased any premium service from MegaBull, you may be eligible for a refund under the following conditions:
- Request is made within 7 days of purchase
- The service has not been substantially used
- Technical issues prevented you from accessing the paid features
- The service did not match its description
Non-Refundable Items
The following are not eligible for refunds:
- Services that have been fully consumed or used
- Promotional or discounted purchases (unless required by law)
- Requests made after 7 days of purchase
- Subscription fees after the billing period has started
How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@megabull.in
- Include your registered email address and order/transaction ID
- Provide a brief explanation for the refund request
- Our team will review and respond within 3-5 business days
Refund Method
Approved refunds will be processed using the original payment method. Please note:
- Credit/debit card refunds may take 5-10 business days to reflect
- UPI refunds are typically processed within 2-3 business days
- Bank transfer refunds may take up to 7 business days
Disputes and Chargebacks
If you have a concern about a charge, please contact us first before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.
Changes to This Policy
We may update this Payments & Refunds Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions about payments or refunds, please contact us at:
- Email: support@megabull.in